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Public Sector

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The pandemic accelerated a trend towards greater use of digital tools and data within many government agencies. The promise and risks of greater integration of technology in the way work gets done has been a big motivator for change. The public sector is not insulated from the macro trends impacting the private sector. In addition to the impact of technology, the shifting expectations of citizens and the tight labor markets are creating new opportunities and challenges.

The shakeup caused by the shift to remote work during the pandemic has demonstrated that new ways of working are possible. Forward-looking leaders in government agencies are recognizing the opportunity to redefine how work gets done to better deliver services to the public that meets their needs in a more effective and efficient manner. Leaders who can inspire their workforces to move from often entrenched policy- and procedure-driven behaviors to a more customer-centric, agile, and resilient culture have the opportunity to transform their agencies and the impact they deliver.

Better service through greater adaptability and agility.

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Alignment around an inspiring opportunity

We work with public sector organizations to articulate an inspiring opportunity that helps focus broad-based action and provide clarity of purpose.

Sparking a movement

Kotter helps you tap into the inherent passion of employees, connecting them to the mission and building momentum and urgency for your most pressing change opportunities.

Peer-to-peer engagement

Kotter’s work promotes a peer-to-peer strategy that connects all employees, encouraging open dialogue and engagement with information from the most trusted sources.

Developing change capabilities

Building skills for navigating change, from the Executive level down to the front line, to ensure your team is ready for the challenges of today and tomorrow

Celebrating wins to build momentum

Kotter supports clients in building a robust strategy for identifying tangible wins that result from new actions and behaviors and promoting their success to a wide audience to reinforce changes and generate momentum.

Public Sector Focus Areas

We work with Public Sector clients to accelerate the realization of their goals including:


Workforce Upskilling & Engagement

An already competitive talent is getting tighter and the move towards hybrid and remote work models has created new retention challenges. Developing workforce capability is both valuable to service delivery and employee satisfaction. Our approach to L&D blends experiential, action-based learning with tailored training modules to drive results and develop a change-capable workforce. Additionally, we work with leaders to create the right blend of autonomy and alignment through mechanisms for engaging employees in new ways.

Customer Centricity

Illuminating line of sight to citizen needs particularly in an environment of shifting expectations from enhanced user experiences in the private sector. Our outside-in approach engages the broad employee base to respond to rapidly shifting consumer/public behavior by aligning new behaviors, structures, processes, and systems around a clear view of the service and value as the ultimate outcome.

Digital Transformation

Probably the biggest shifts in public sector organizations are in the space of data and technology. Many investments in new technology fall short because resistance leads to incomplete adoption of the new tools. By engaging the entire organization in the change process, Kotter helps clients create a movement of empowered employees who not only ensure successful adoption, but also accelerate the value and impact of technology implementation.

Accelerated Progress Through the Right Organizational Design

Many public sector organizations are facing the need for rapid shifts in their operating model – in terms of what, how, and by whom work gets done. Kotter supports our clients in understanding what structure, process, behavior changes will be necessary o successful lead this operating model transformation. Taking a customer centric view and empowering cross-functional teams across the organization, we help our clients achieve significant positive change through rapid adoption of new ways of working.

Culture Transformation

The link between culture and performance has been well established through research going back almost half a century. In addition to being strong, high performance requires cultures that are a fit to the current strategy, and most importantly are adaptable to changes in the environment. Evolving culture is exceptionally difficult when it is strong – as is almost always the case in the public sector. Our approach starts with actions and behaviors, that deliver better results, which when recognized and reinforced form new habits and eventually an evolved culture.

Featured Resources + Insights

Better Service Through Greater Adaptability and Agility

While not an all-inclusive list, the strategies below represent the most common situations our clients face.


Increase engagement, transparency, and excitement for the new technology to deliver the desired business impact.


Drive intentional culture change that starts with new actions, generates better results, and eventually produces an evolved culture.


Provide the breadth and depth necessary to advance change capabilities up, down, and across organizations in a sustainable and scalable way.


Engage employees to uncover new ideas and the capacity to lead, innovate, and drive value for the customer and the business as a whole.


Move the “how” of M&A integration to the top of the priority list – right next to the “what” – focus first on culture and people.

06. Strategy Execution

Mobilize people throughout the organization to break down barriers, solve problems, and inspire innovation.
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