At their core, technology implementations are people transformation. Many investments in new technology fail to achieve their ROI simply because the people who use the new tools aren’t invested enough to change their ways of working. Without a voice in the development process and an understanding of the transformation’s value, the implementation becomes a mandate.
While an implementation partner focuses on ensuring the technology works when it’s time to go live, Kotter’s approach to digital transformation goes deeper, engaging the entire organization and ensuring people are ready to lead a successful adoption. When employees are empowered from the outset and see the value the transformation will bring to their work, they will want to take action to not only support a successful release, but also maximize business impact.