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Digital Transformation

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Technology Implementations that People Want to Adopt

At their core, technology implementations are people transformation. Many investments in new technology fail to achieve their ROI simply because the people who use the new tools aren’t invested enough to change their ways of working. Without a voice in the development process and an understanding of the transformation’s value, the implementation becomes a mandate.

While an implementation partner focuses on ensuring the technology works when it’s time to go live, Kotter’s approach to digital transformation goes deeper, engaging the entire organization and ensuring people are ready to lead a successful adoption. When employees are empowered from the outset and see the value the transformation will bring to their work, they will want to take action to not only support a successful release, but also maximize business impact.

This creates conditions to surface unheard ideas and involves those underseen employees in the execution of those ideas to achieve breakthrough growth at unprecedented speeds. Kotter works with visionary leaders spanning diverse industries to mobilize their greatest asset, their people, to drive meaningful change.

Digital Transformation Focus Areas

We work with our clients to accelerate the realization of their transformation goals including:


Digital Strategy Execution


Systems Implementation + Adoption


Social Network Amplification


New Process Creation and/or Adoption


Agile at Scale


Communications + Engagement Strategy


Risk Assessment and Mitigation

Featured Resources + Insights

Our Unique Approach

Let's Get Started!

Creating a Compelling Narrative

Facilitating leadership’s creation of a compelling story that not only engages and excites the organization but helps prioritize the most critical steps to a successful implementation.

Clearly Articulating the “Why” and the “What”

Co-creating a business objective-driven strategy with implementation and long-term ownership at the forefront to ensure the ROI is fully realized.

Activating known and unknown leaders to step into new roles in new ways

Collectively defining what success looks like and how it will be operationalized to build the long-term capability in the organization to lead future change.

Meeting People Where They Are

Helping people understand how they will benefit from the change, enabled through two-way communication that speaks to the head and heart and shows employees “where we are, where we are going, and “what’s in it for me.”

Creating a Consortium of change partners

Driving collaboration between implementation partners, PMOs, line managers, and employees to get the work done in new ways. Fostering connection, perspective, and understanding to enable greater collaboration.

Increasing Transparency and Trust

Leveraging forums for feedback, facilitated by leaders, to voice concerns and questions to increase intellectual and emotional buy-in for the change.

Areas of Expertise

While not an all-inclusive list, the strategies below represent the most common situations our clients face.

01. Strategy Execution

Mobilize people throughout the organization to break down barriers, solve problems, and inspire innovation.


Provide the breadth and depth necessary to advance change capabilities up, down, and across organizations in a sustainable and scalable way.


Drive intentional culture change that starts with new actions, generates better results, and eventually produces an evolved culture.


Engage employees to uncover new ideas and the capacity to lead, innovate, and drive value for the customer and the business as a whole.

05. Merger + Acquisitions

Move the “how” of M&A integration to the top of the priority list – right next to the “what” – focus first on culture and people.
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