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Our Approach

Over 20 million people work in the public sector in the United States alone. Driven by their organization or agency’s mission and the constituents they serve, they play an outsize role in affecting the health, safety, security, and stability of our citizenry. This workforce brings a wealth of knowledge, experience, and insight necessary to delivering on their missions – and also faces constant uncertainty. Finding and retaining top talent, responding to the rapid pace of change, enhancing customer experience, implementing technology, and updating business practices and policies are more challenging now than ever. This work to be done is made more difficult by inherent bureaucracy, a backdrop of divisive politics, and regular leadership changes.

From education to the federal government, publicly-owned utilities to the US military, Kotter has a breadth of experience driving change in the public sector. Our approach works to harness the power of the public sector’s greatest asset – the dedicated people who devote their lives and careers to public service. With our help, unleashing this power drives change that produces rapid and measurable results and builds a cadre of change-capable leaders.

 

Kotter’s work with public sector clients includes:

  • Workplace and workforce transformation
  • Establishing sustainable, intentional culture
  • Customer and employee experience
  • Change management
  • Performance improvement
  • Large-scale systems implementation
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Client Successes

United States Military

Operating Model Transformation
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European Utility

Systems Implementation Triumph
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Energy Provider

Creating Customer Centricity
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Kotter works with leaders across the public sector to mobilize their greatest asset, their people, to drive meaningful change. Reach out to speak to a Kotter expert.

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Action Guide

Prioritizing Through Tumultuous Times

Download Kotter’s guide, specifically tailored to help federal leaders at all levels drive change in their organization.

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Federal Government

How federal leaders can position their agencies to thrive post-election

These are particularly tumultuous times for federal leaders. Kotter has developed a model to help leaders keep themselves and their teams thriving through uncertain and constantly changing times.

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Strategy

How the Biden Administration can use organizational change management to unite the nation

The Biden-Harris administration will be facing many immediate challenges. This article dives into what a leader can do to encourage support for new ways of operating.

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